Landa Club

Diversified professional experience

Main companies where I gained experience

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Operations Manager

Philip Morris International

- Led the operation of the factory in the Dominican Republic, focusing on improving efficiency and achieving top global quality performance. Successfully implemented a continuous improvement framework to drive ongoing enhancements in operational processes and maintain high-quality standards. - Implemented successful continuous improvement methodologies to drive quality enhancement and cost reduction & Coordinated annual strategic planning for Operations and Manufacturing.

2014 - 2018

Head of Operations Mexico & Central America

Uber

Currently leading the Customer Experience for Uber drivers & couriers in Mexico focused on enhancing conversion and retention rates. - Implemented Contact Rate reduction initiatives at Uber, resulting in significant improvements in marketplace metrics and increased business earnings. - Conducted comprehensive funnel analysis, measurement, and optimization to enhance Driver Conversion metrics. Successfully boosting positive conversion rates through these data-driven strategies. - Oversaw cost structure optimization by implementing effective workforce management and optimizing support centers' footprint. Achieved significant cost savings while maintaining high-quality support services

2018 - Current

About me

¡Hola a todos! :hola:About me Where are you from/location: Guadalajara, México :bandera-mx: I love reading, sports, writing and running I thoroughly enjoy sharing my knowledge and experience from my own niche, and currently did Crehana course on People Management :círculo_azul_grande:Background: 5+ Years in the manufacturing industry, worked for Philip Morris International rotating through all of the Operations areas (Quality, Continuous Improvement, Supply Chain and Manufacturing) with a heavy focus on Lean Manufacturing implementations inside the org 5 Years in the tech industry, I currently serve as Head of Operations for Uber where I lead a team of 200+ highly driven individuals with my main focus being Customer Experience for Drivers across al México. :landaclub:Why Landa: (sorry this is copy paste but it's exactly the reasons I joined :sonrisa_con_sudor:) I want to share my knowledge so far and learn more from other industries and companies Generate a new source of income as an independent consultant Join a community of professionals and learn from them as well! :dardo:Niche/expertise: Operational Excellence, Process Optimization and Standardization Customer Experience & Support People and Performance Management :manos\_levantadas:Let’s connect: Linkedin: https://www.linkedin.com/in/javierriveroe/ Web: http://javierivero.com Whatsapp: +523331904491

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Javier Rivero

Mexico

I specialize in optimizing and standardizing operation related processes that scale.

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