I specialize in optimizing and standardizing operation related processes that scale.

About me

¡Hola a todos! :hola:About me Where are you from/location: Guadalajara, México :bandera-mx: I love reading, sports, writing and running I thoroughly enjoy sharing my knowledge and experience from my own niche, and currently did Crehana course on People Management :círculo_azul_grande:Background: 5+ Years in the manufacturing industry, worked for Philip Morris International rotating through all of the Operations areas (Quality, Continuous Improvement, Supply Chain and Manufacturing) with a heavy focus on Lean Manufacturing implementations inside the org 5 Years in the tech industry, I currently serve as Head of Operations for Uber where I lead a team of 200+ highly driven individuals with my main focus being Customer Experience for Drivers across al México. :landaclub:Why Landa: (sorry this is copy paste but it's exactly the reasons I joined :sonrisa_con_sudor:) I want to share my knowledge so far and learn more from other industries and companies Generate a new source of income as an independent consultant Join a community of professionals and learn from them as well! :dardo:Niche/expertise: Operational Excellence, Process Optimization and Standardization Customer Experience & Support People and Performance Management :manos\_levantadas:Let’s connect: Linkedin: https://www.linkedin.com/in/javierriveroe/ Web: http://javierivero.com Whatsapp: +523331904491